{"id":76,"date":"2023-12-02T09:46:09","date_gmt":"2023-12-02T09:46:09","guid":{"rendered":"https:\/\/themedox.com\/clentac\/?page_id=76"},"modified":"2024-09-27T23:54:09","modified_gmt":"2024-09-27T23:54:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/rotagroup.ca\/rota-cleaning\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat areas do you serve?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t

In Canada<\/strong> our cleaning team isn\u2019t limited to just one area. We serve across the Greater Toronto Area, ensuring homes in Oakville, Mississauga downtown Toronto, Milton, Hamilton, North York, Etobicoke, Scarborough, Richmond Hill, Thornhill, Woodbridge, Vaughan, Burlington, Ajax, Pickering, Oshawa, and Markham are beyond sparkling clean. In USA<\/strong>(Florida) we serve Orange County, Miami-Dade County, Miami Beach, North Miami, Fort Lauderdale. In Massachusetts we serve Boston, Framingham, Hudson, Marlborough, Northborough, Southborough, Sudbury, Worcester, Somerville. Our reach is extensive, but please note that depending on where you\u2019re located and the specific timing of your request, there might be a minimum duration for bookings.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Simply click the \u201cBooking Online Now\u201d on the home page button and fill out the form. Our customer service will contact you the same business day confirming the reservation. You can also call: CA+1 (416)252-3777 or USA +1(877)257-5007 to book your cleaning service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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There is no set amount of time \u2013 it all depends on the current condition of your home. To get a good approximation, an 1 bedroom can take one and half an hour to be clean, meanwhile, a 3 bedroom, 2 Bath can take three hours. More information about the time to complete a service is available on our Booking Page,<\/a> after you choose your type of service, the time to complete will be shown at \u201cBOOKING SUMMARY\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Rota North America Cleaning provides residential and Commercial cleaning services on an hourly basis. When booking with us, please note that the parameters and extras listed on our booking page are intended to help us estimate the time recommended for your cleaning service. If you want a specific amount of time please call us for instructions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We stand behind our service. If for any reason you are not satisfied, please contact us by email within 24 hours so we can re-evaluate. We will do everything we can to meet your expectations. Re-Clean needs to happen within 5 days of the initial service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Scheduling is easy! You can contact us through our automated website booking 24\/7 or via phone, email to set up an appointment. We offer flexible scheduling to accommodate your needs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats, and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, we are! To obtain proof of insurance, you can email us at cleaning@rotagroup.ca and we\u2019ll send you our current documentation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for a recurring service, you will be automatically billed after each cleaning is complete.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Rota North America provides residential cleaning services on an hourly basis. When booking with us, please note that the parameters and extras listed on our booking page are intended to help us estimate the time recommended for your cleaning service. If you want a specific amount of time please call us for instructions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We highly recommend a Deep Clean for first-time customers or customers who haven\u2019t had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We\u2019re dedicated to providing thorough cleaning services, but there are a few tasks outside our scope for safety and efficiency reasons. We don\u2019t handle floor resurfacing\/waxing\/refinishing, dish organization, or cleaning of balconies, decks, and backyards. Areas beyond normal reach, light bulb wet wiping, large furniture moving, and excessive trash disposal are also excluded. Additionally, we\u2019re unable to address exterior windows, mold, biohazards, pet waste, or pest issues<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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No, you do not! It\u2019s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we\u2019ll take care of everything!<\/p>

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While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.<\/p>

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We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours\u2019 notice. If you cancel or reschedule within 48 hours there is a $50 fee. If you cancel on the same day of the appointment it is 60% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The estimated time is calculated considering one cleaner. We send two workers for longer jobs (5+ hours) to complete them more quickly, which would decrease the estimated time by half.<\/p>

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We provide a wide range of residential and commercial cleaning services, including deep cleaning, regular maintenance cleaning, post-construction cleanup, move-in\/move-out cleaning, and specialized services tailored to your unique needs.<\/p>

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Absolutely! Our services are fully customizable to meet your specific preferences and requirements. Whether you need a one-time deep cleaning or ongoing service, we will create a plan that works for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Scheduling is easy! You can contact us via phone, email, or through our website to set up an appointment. We offer flexible scheduling to accommodate your needs.<\/p>

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Our dedication to customer satisfaction sets us apart. We take the time to understand your needs and provide respectful, high-quality service every time. Additionally, our use of eco-friendly products ensures that your property is not only clean but healthy as well.<\/p>

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Yes, our team of professional cleaners is fully trained and insured. They are experienced in handling all types of cleaning tasks, ensuring your property is in safe and capable hands.<\/p>

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Our pricing is competitive and based on the specific services you require. We offer free consultations to give you an accurate quote based on your needs.<\/p>

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